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Privacy Policy

Effective Date: 18th March 2026
Last Updated: 18th March 2026

 

Examcraft LIVE is a trading name of Nord Tuition Limited (“we”, “us”, “our”). We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services.

 

1. Who We Are

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Company Name: Nord Tuition Limited

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Website: www.examcraft.live

 

General Contact: dpo@nordtuition.com

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We act as the data controller for your personal data.

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2. Safeguarding & Data Protection Contacts

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We take safeguarding and data protection seriously and operate in line with Keeping Children Safe in Education (KCSIE).

 

Designated Safeguarding Lead (DSL): Ben Elliott (dsl@nordtuition.com)
 

Data Protection Contact (DPO): Ben Elliott (dpo@nordtuition.com)

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Any safeguarding or data protection concerns will be handled promptly and appropriately.

 

3. What Data We Collect

 

We may collect and process the following categories of personal data:

 

a) Personal Information

  • Student name

  • Parent/guardian name

  • Email address

  • Phone number

  • Billing details (excluding full payment card data)

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b) Educational Information

  • Year group

  • Subjects studied

  • Exam board (where relevant)

 

c) Technical Data

  • IP address

  • Browser type and device information

  • Website usage data (via cookies and analytics tools)

 

d) Payment Information

Payments are processed securely via third-party providers. We do not store full card details.

 

4. How We Use Your Data

 

We use your personal data to:

  • Process and manage course bookings

  • Provide access to live sessions and course materials

  • Communicate important information about your course

  • Provide access to recordings (where applicable)

  • Improve our services and website

  • Meet legal and safeguarding obligations

 

We rely on the following lawful bases:

  • Contract – to deliver services you have purchased

  • Legal obligation – for compliance and safeguarding

  • Legitimate interests – to improve services and ensure safety

  • Consent – for marketing communications (where applicable)

 

5. Marketing Communications

 

We may contact you with updates, offers, and relevant course information if:

  • You have made a booking or enquiry, or

  • You have opted in to receive marketing

 

You can unsubscribe at any time via email or by contacting us directly.

 

6. Online Sessions & Recordings

 

Examcraft LIVE courses are delivered via Microsoft Teams Town Hall events.

  • Students are not recorded during sessions

  • Student cameras and microphones are not used

  • Student interactions (e.g. chat messages) are not recorded or published

 

Sessions may be recorded for the purpose of providing lesson playback. These recordings will include:

  • The tutor’s delivery

  • Teaching materials and explanations

 

By booking a course, you acknowledge that:

  • The teaching content may be recorded

  • Recordings will be made available to course participants

 

We take appropriate steps to ensure recordings are stored securely and accessed only by authorised users.

 

7. Sharing Your Data

 

We only share your data where necessary, including with:

  • Tutors delivering Examcraft courses

  • Technology providers (e.g. Microsoft Teams, booking platforms, website providers)

  • Payment processors

  • Legal or regulatory authorities where required

 

We do not sell your data to third parties.

 

8. Data Storage and Security

 

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Secure systems and restricted access

  • Password protection and encryption where appropriate

  • Use of trusted third-party providers

 

9. Data Retention

 

We retain personal data only for as long as necessary:

  • Enquiries (non-customers): up to 12 months

  • Customer data: up to 3 years after last engagement

  • Session recordings: typically 6–12 months

  • Safeguarding records: retained in line with legal requirements

 

Data is securely deleted or anonymised when no longer required.

 

10. Children’s Data

 

As our services are used by students under 18:

  • Bookings must be made by a parent or guardian

  • We only collect data necessary for educational delivery

  • We take safeguarding and privacy seriously in all operations

 

11. Your Rights

 

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent (where applicable)

 

To exercise your rights, please contact us at: dpo@nordtuition.com

 

12. Cookies

 

We use cookies to:

  • Improve website functionality

  • Analyse usage

  • Support marketing efforts

 

You can control cookie settings through your browser.

 

13. Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

 

14. ICO Registration

 

Nord Tuition Limited is registered with the Information Commissioner’s Office (ICO) and complies with UK data protection law.

 

ICO Registration Number: ZB519138

 

You have the right to lodge a complaint with the ICO if you believe your data has been handled incorrectly.

 

15. Changes to This Policy

 

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

 

16. Contact Us

 

If you have any questions about this Privacy Policy or your data, please contact:

dpo@nordtuition.com
www.examcraft.live

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